Customer Unified Performance Exchange (CU-PX) helps and supports Travel & Hospitality customers and clients in managing a range of services for travel agencies, airlines, hotels, tour operators, and other businesses in the travel and hospitality industry. It is designed to enhance customer experience, streamline operations, and reduce costs for clients in this highly competitive sector. Here’s an overview :

Key Services Offered in Travel & Hospitality BPO

1. Customer Support Services

  • Reservations and Bookings: Handling hotel, flight, and tour reservations via phone, email, or chat.
  • 24/7 Customer Service: Offering round-the-clock assistance for inquiries, cancellations, and modifications.
  • Loyalty Programs Management: Managing frequent flyer programs, reward points, and memberships.

2. Technical Support

  • Assistance with mobile apps or websites for bookings.
  • Troubleshooting online booking systems and payment gateways.

3. Revenue Management

  • Dynamic Pricing Support: Analyzing market trends to recommend competitive pricing.
  • Monitoring inventory and room availability for hotels or seat availability for airlines.

4. Back-office Support

  • Data entry and database management for customer records.
  • Invoice generation and billing support.
  • Refund processing and chargeback management.

5. Travel Itinerary Planning

  • Customizing travel packages based on customer preferences.
  • Coordinating bookings for flights, hotels, car rentals, and activities.

6. Marketing and Sales Support

  • Running promotional campaigns to attract customers.
  • Upselling and cross-selling services, such as upgrades or additional tours.

7. Complaint Handling

  • Managing escalations and resolving grievances.
  • Coordinating with multiple departments to ensure swift resolutions.

Benefits of choosing our Travel & Hospitality customer services

  • Cost Efficiency: Outsourcing reduces overhead costs while maintaining service quality.
  • Scalability: Flexible scaling during peak travel seasons or promotional periods.
  • Expertise: Access to skilled professionals with industry knowledge and multilingual capabilities.
  • Focus on Core Activities: Companies can concentrate on strategy and expansion while outsourcing operational tasks.
  • Enhanced Customer Satisfaction: Proactive support ensures smooth customer experiences.