Customer Unified Performance Exchange (CU-PX) healthcare services in industries specialized sector within the outsourcing industry that focuses on providing support services for healthcare organizations. It plays a critical role in enhancing efficiency, reducing costs, and improving patient care by enabling healthcare providers to focus on their core functions.

Our Healthcare Industry services

Healthcare Providers

We provide services to Hospitals, clinics, nursing homes, and private practices outsource services like medical billing, coding, transcription, and patient scheduling to streamline operations.

Benefits include faster claims processing and reduce administrative burdens.

Health Insurance Companies

  • Our services include claims processing, policy administration, customer support, and fraud detection.
  • Outsourcing helps insurers improve turnaround times and reduce operational costs.

Pharmaceutical and Life Sciences Companies

  • We provide support in drug research, clinical trials management, regulatory compliance, and pharmacovigilance.
  • It accelerates time-to-market for new drugs and ensures compliance with global standards.

Medical Device Manufacturers

  • Our services include supply chain management, quality assurance, technical support, and customer service.
  • We help these companies maintain product quality and manage global operations effectively.

Public Health and Government Agencies

  • BPO providers assist in managing large-scale health data, analytics, patient outreach, and public health campaigns.
  • They play a pivotal role in national health initiatives and pandemic responses.

Telemedicine and Digital Health Companies

Medical Device Manufacturers

  • Healthcare supports IT infrastructure, patient engagement, and virtual consultation services.
  • They facilitate the scaling of digital healthcare solutions.
  • Core Services Offered by Healthcare BPO
  • Revenue Cycle Management (RCM)
  • Medical billing and coding
  • Claims processing
  • Payment posting and denial management
  • Data Management and Analytics
  • Electronic health record (EHR) management
  • Patient data analysis and reporting
  • Customer Support and Patient Engagement
  • Call center services
  • Appointment scheduling
  • Patient onboarding and follow-ups
  • Clinical Support
  • Medical transcription
  • Clinical data entry
  • Assistance in clinical trials
  • IT and Technical Support
  • Software implementation and maintenance
  • Cybersecurity and compliance support

How clients benefit from Healthcare BPO

  • Cost Efficiency: Reduces operational costs by outsourcing non-core tasks.
  • Scalability: Enables organizations to handle increased workload during peak periods.
  • Focus on Core Activities: Frees healthcare professionals to focus on patient care and innovation.
  • Access to Expertise: Leverages specialized skills and technologies from BPO providers.
  • Improved Compliance: Ensures adherence to healthcare regulations such as HIPAA, GDPR, and others

How we are shaping trends in healthcare industries

  • AI and Automation: Use of AI for medical coding, claims processing, and patient support.
  • Telehealth Growth: Increased outsourcing for managing telemedicine platforms and patient data.
  • Regulatory Compliance: Rising demand for services that ensure adherence to evolving healthcare laws.