Customer Unified Performance Exchange (CUPX) Business Process Services (BPS) helps customers in outsourcing specific business processes to external service providers to streamline operations, reduce costs, improve efficiency, and focus on core business activities. BPS encompasses a wide range of services that involve managing and optimizing non-core yet essential processes.

Our Features of BPS

  • Focus on Non-Core Functions: Activities like payroll, customer service, HR management, finance and accounting, supply chain management, etc., are often outsourced.
  • Technology Integration: Advanced technology such as Artificial Intelligence (AI), Robotic Process Automation (RPA), and data analytics are employed to enhance efficiency and decision-making.
  • Customization: Our tailored solutions to meet the specific needs of businesses across different industries.
  • Cost Efficiency: Reducing operational costs by leveraging the expertise and economies of scale offered by service providers.

Know your benefits in choosing us as your BPS partner

  • Increased Efficiency: Delegating tasks to specialized providers can improve accuracy and speed.
  • Scalability: Services can scale up or down based on business requirements.
  • Access to Expertise: Providers bring in industry best practices and domain knowledge.
  • Focus on Core Activities: Companies can dedicate more resources to strategic initiatives.

Our BPS services

  • Customer Interaction Services: Call centers, technical support, and customer relationship management.
  • Finance and Accounting: Accounts payable/receivable, tax compliance, and financial reporting.
  • Human Resource Management: Recruitment, payroll processing, and employee training.
  • Supply Chain and Procurement: Inventory management, supplier relationship management, and logistics.
  • Data Management and Analytics: Data entry, processing, and business intelligence services.
  • Our emerging Trends in BPS
  • Automation and AI: Use of RPA and AI for repetitive tasks like data processing and customer service chatbots.

Our global Delivery Models:

Leveraging onshore, offshore, and nearshore resources to provide cost and time-zone advantages.

  • Sustainability Initiatives: Eco-friendly process optimization and sustainable supply chain practices.
  • Focus on Customer Experience (CX): Enhancing CX by integrating omnichannel solutions and data-driven personalization.