Customer Unified Performance Exchange (CU-PX) Services contribute to the automotive sector:

Our key areas of support in Automotive Industries

1. Customer Service & Support

  • Managing customer inquiries, complaints, and requests via call centers, email, and chat.
  • Providing roadside assistance and technical support.
  • Handling post-sale services like warranty claims and service reminders.

2. Finance & Accounting

  • Processing invoices, accounts payable/receivable.
  • Managing payroll and tax compliance.
  • Budget forecasting and financial analysis.

3. Supply Chain Management

  • Monitoring inventory levels and reordering parts as needed.
  • Managing supplier communications and logistics.
  • Tracking shipments and ensuring timely delivery of components.

4. Sales Support

  • Managing lead generation and qualification processes.
  • Providing support for online car sales platforms.
  • Maintaining CRM (Customer Relationship Management) systems.

5. Human Resources Outsourcing

  • Recruiting, onboarding, and training employees.
  • Managing benefits, compliance, and employee records.
  • Supporting HR helpdesks for internal queries.

6. IT and Data Management

  • Offering IT helpdesk services and troubleshooting.
  • Supporting digital platforms for telematics and connected vehicles.
  • Managing and analyzing large datasets for predictive analytics.

7. Marketing and Digital Services

  • Managing social media campaigns and online advertising.
  • Content creation and website management.
  • Conducting customer satisfaction surveys and market research.

8. Warranty and Recall Management

  • Handling warranty claims and reimbursements.
  • Coordinating recall notifications and resolution processes.
  • Managing databases for defect tracking.
  • Benefits of BPO in Automotive Industries
  • Cost Savings: Reducing operational costs by outsourcing non-core tasks.
  • Scalability: Flexibility to ramp up or down operations based on demand.
  • Efficiency: Leveraging the expertise of BPO providers for faster and more efficient processes.
  • Focus on Core Competencies: Allowing automotive companies to concentrate on product innovation and manufacturing.
  • Access to Advanced Technologies: Utilizing AI, automation, and analytics through BPO partners.
  • Examples of customer services usage in Automotive industry
  • Ford: Outsourcing IT and HR services to streamline operations globally.
  • General Motors: Partnering with BPO providers for customer service and financial management.
  • Tesla: Utilizing digital BPO services to manage online sales and connected car technology support.